DreamX Holding

Privacy Policy

Effective date: 27 July 2026 · Applies to dreamxholding.com and the DreamX Holding platform.

DreamX Holding ("we", "us", "our") operates an order-management and fulfilment platform for sellers, wholesalers, delivery staff and their end customers. This policy explains what information we collect, why we collect it, and the choices you have. By using dreamxholding.com you agree to this policy.

1. Information we collect

Account information — name, username, email address, phone number, business name, address and bank/settlement details you provide when an account is created for you on the platform.
Order & customer information — the customer name, phone number(s), delivery address, city/district and order remarks entered when an order is placed, whether typed into the platform, submitted through a public order link, or received from an advertising lead form (see section 2).
Usage information — log records such as pages visited, actions taken, IP address, browser type and session cookies needed to keep you signed in and to keep the platform secure.
Notification tokens — if you allow browser notifications, we store a push subscription for your browser so the platform can alert you about new orders and pending work. No message content is stored by third parties; pushes are delivered through your browser vendor's push service.

2. Information received from Facebook / Meta

Sellers may connect a Facebook Page they manage so that leads from their Meta Lead Ads (Instant Forms) are delivered to their DreamX Holding account automatically. When a seller connects Facebook Login, we receive and store:

The connected Page ID, Page name and a Page access token, used only to subscribe the Page to lead notifications and to retrieve lead details.
For each lead ad submission: the answers the person typed into the lead form (typically full name, phone number, and address/city) together with the ad name and lead ID.

How Meta lead data is used: solely to create the customer's order in the seller's account and to deliver that order. We do not sell lead data, use it for our own advertising, or share it with anyone other than the parties needed to fulfil the order (see section 4). Lead data is handled in line with Meta's Platform Terms.

3. How we use information

To create, confirm, pack, deliver and settle orders.
To operate seller / wholesaler / delivery dashboards, balances and reports.
To send operational notifications (for example: a new lead, an assigned delivery, pending work) in the platform and, with your permission, as browser push notifications.
To keep the platform secure, prevent fraud and comply with legal obligations.

We do not sell personal information, and we do not use customer or lead data for third-party advertising.

4. Who we share information with

The parties fulfilling the order — the relevant seller, wholesaler and delivery rider/courier company see the customer details needed to pack and deliver that order.
Service providers — hosting, payment processors and courier/waybill services engaged to operate the platform, bound to use the data only for that purpose.
Legal requirements — where disclosure is required by applicable law or a lawful request by authorities in Sri Lanka.

5. Data retention

Account and order records are kept for as long as the account is active and thereafter as needed for accounting, dispute-resolution and legal purposes. Lead records that never became orders can be removed on request (see section 7).

6. Security

All traffic to dreamxholding.com is encrypted with HTTPS/TLS. Access to personal data is limited to the roles that need it (for example, a delivery rider sees only the deliveries assigned to them). Passwords are stored hashed. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.

7. Your choices & data deletion

Disconnect Facebook at any time — a seller can open Meta Integration → Disconnect in their panel. This removes the stored Page token and stops all further lead delivery immediately. You can also remove the "DreamX" app from your Facebook account under Facebook Settings → Apps and Websites.
Request deletion of your data — contact us using the details below (or from the email/phone number on your account) and ask for your personal data, or a specific lead's data, to be deleted. We will action verified requests within 30 days, except where retention is required by law (e.g. tax records for completed orders).
Browser notifications — can be turned off at any time in your browser's site settings; the stored push subscription then stops working and is cleaned up.

8. Children

The platform is intended for business use by adults. We do not knowingly collect personal information from children under 18.

9. Changes to this policy

We may update this policy from time to time. The effective date above shows the latest revision; material changes will be highlighted on this page.

10. Contact us

DreamX Holding
Colombo 05, Sri Lanka
Phone / WhatsApp: 0719 383 321
Website: dreamxholding.com